Refund Policy

Effective Date : 10th February, 2024

Introduction :

BYLCx, the online learning platform of Bangladesh Youth Leadership Center (BYLC) , strives to provide high-quality educational experiences to its users. However, we understand that there may be times when a user needs to request a refund. This policy outlines the conditions under which we will grant refunds to our users for course purchases made on our platform.

Refund Eligibility :
Refunds may be considered as valid under the following circumstances:

- Technical issues preventing access to a course or its contents.
- Dissatisfaction with the quality of a course or its contents.
- Duplicate purchase of the same course or service.

Requesting a Refund :
To request a refund, a user is requested to contact our support team at support.bylcx@bylc.org with the following information:

- Full Name
- Email Address
- Name(s) of the course(s) purchased
- Date of purchase
- Reason(s) for requesting a refund

We will review such requests and respond within 5 business days. If a refund request is approved, the refund will be issued to the original payment method within 7 business days.

Refund Ineligibility :
Refunds will not be granted for:

- Refunds requested after 3 days of purchase.
- Technical issues resulting from the device or internet connection of a user.
- Change(s) in the circumstance(s) that has prevented a user from completing the course(s).
- Course(s) or service(s) purchased during promotional or discounted periods.
- Course(s) or service(s) that have been partially completed.

Access To Courses :

- Upon approval of a refund request, access to the course or service for which the refund has been issued will be revoked.
- Users who receive a refund will no longer have access to the course materials, assessments, or any other associated content.

Dispute Resolution :

- In a dispute arising from a refund request, BYLCx reserves the right to review the case and make a final decision.
- Users need to abide by the decision made by BYLCx regarding refund requests.

Please Note :

- All refunds are subject to our discretion.
- This policy may be updated from time to time. Any changes to this policy shall be communicated by posting the new policy and/or amended clauses of the policy on our platform.